Ordering
ShopSmartFurniture.com offers 2 general available options for placing orders.

• Order by Phone: Call us toll free at (800) 504-7769 and speak to one of our knowledgeable trained sales representatives who'll be eager to answer your questions and concerns.
• Order ON-Line: 24 hours a day, 7 days a week
• Changes can be made after ordering by calling us at 1-(800) 504-7769. 

Promotional codes are special alphanumeric codes that represent specific discounts off the price on the products ShopSmartFurniture offer. If you have a promotional code or coupon code you must enter it during checkout process.  You will be prompted to enter the code at the same page that you select your shipping method. Once you enter the code and click submit the promotional code discount will be applied, and you will it reflected on the next page. The discount is immediately deducted from your total purchase price before payment is made.

No Additional Charges  
The price you see is the price you pay. There are No Additional Charges. The only charges that apply to your purchase is the product purchase price and sales Tax for all orders that ship into the state of New York only.

SalesTax  
State and Local Sales Tax is automatically charged for orders shipped into the state of NY only.

Product Descriptions  
We provide complete Product Descriptions on most of the product we offer including detailed specs and images. If you require additional information we recommend that you research the manufacturer’s website.

Order Processing time will vary from order to order depending on several criteria. This is the time it takes us to process and verify customer billing and shipping addresses, to validate, verify, and secure credit card payment, transmit order to warehouse for packing and shipping. It is the total calculation of time it takes to process all these events from when we first receive an order until it actually leaves our warehouse for delivery that is identified as Order Processing time. With that said; On average ShopSmartFurniture.com processes orders within 2 business days of receipt. Sometimes an order can take only 1 hour to process sometimes several days. It depends on size of order, shipping address, and credit card validation.

Delivery time of your order to your home (or final destination) depends on the manufacturer purchased. On each product page is an estimated delivery time for that specific factory. Please note the term Delivery Time means the amount of time your package will be in transit from our warehouse to its final destination and does not include the amount of time needed for order processing as described above.

At ShopSmartFurniture.com Shipping is ALWAYS FREE and include both handling and insurance fees.

You can Track the Status of Your Order at anytime online by clicking on the MY Account link located in the top menu bar of ShopSmartFurniture.com webpage. Simply login to you’re MY-Account with your user ID and password and follow the online instructions. Please note shipping information is not available until the item has left the manufacturer and we are provided with tracking information. This tracking information can be entered in the corresponding delivery service used (This information will also be provided to you) Under normal circumstances this information is automatically emailed to you.

Order Acceptance Policy  
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. ShopSmartFurniture.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. Orders placed online utilizing promotional offers by coupons are directed exclusively to the recipients and are non-transferable. In an event a coupon is misused in this manner, ShopSmartFurniture.com reserves the right to cancel such order without prior notice. ShopSmartFurniture.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.

Payment Options  
We accept payment by:

• Visa
• Master Card
• American Express
• Discover Card
• Government issued Impact Credit Cards
• Cashiers Checks and Money Orders made out in US dollars and issued by US Institutions
• Personal and Company checks when issued by a US bank
• Wire transfers (EFD)

We do not accept International credit cards. Cashiers checks may be verified with the issuing bank. Personal and Company checks may require up to 14 business days to clear before merchandise is shipped. Please make checks payable to ShopSmartFurniture.com. For Wire Transfer information and instructions please send inquiry via email to sales@ShopSmartFurniture.com or call us toll free at (800) 504-7769.

Billing Address  
We require your Billing Address for all credit card orders. This is the address at which you receive your credit card bill each month. You may choose to ship your order to a different address other than your billing address; however, this may result in longer order processing time. We encourage you to ship your order to your billing address. Sales Tax will be automatically charged to all orders being shipped into the state of NY.

Your Credit Card is charged after the order has been cleared by our credit and fraud dept as well as being checked for order accuracy. After which your order will follow the process as outlined below in Shipping time and Status Explanations.

Shipping
ShopSmartFurniture.com ships orders out from many different warehouses across the USA. The shipping method used will depend on the weight and size of your item Click here to Learn More about Shipping Methods

Shipping Time  &  Status Explanations
All orders are processed upon receipt. Actual shipping time is contingent upon availability of merchandise and credit verification by our Credit and Fraud Protection Department. Below you will find a breakdown of how orders proceed as well as status explanations that can be viewed by logging into your account.

New order- Your order has been received

Working- We are checking item availability as well as verifying customer information for accuracy.

Back Order-Your item is on backorder and we will keep you posted as to the expected delivery date.

In Process- Your order has been confirmed and will now follow normal ordering procedure outlined below;
For white glove orders:
Your credit card has been charged and your item(s) are now in process with the manufacturer. Next the order will be transferred to our warehouse and fully inspected. Once this is complete you will be called and/or emailed for scheduling and final delivery.
Please note this does not mean your order has been shipped! Estimated shipping time and delivery method for your order can be viewed on the individual item product page of your purchase. Additionally this time does not include ‘in transit time’ necessary for final scheduling and delivery.

For Truck and Ground orders:
Your credit card has been charged and your item(s) are now in process with the manufacturer and will be packed and shipped directly from the manufacturer, once your order is complete and has been shipped you will be called and/or emailed with your tracking information
Please note this does not mean your order has been shipped! Estimated shipping time and delivery method for your order can be viewed on the individual item product page of your purchase. Additionally this time does not include ‘in transit time’ necessary for final scheduling and delivery.

Shipped- Your order has been shipped and you will receive a call and/or email with delivery and tracking information of the trucking service used for your order.

CC Problems- Please contact us as we cannot process your credit card

We ship free to the entire US. If available additional charges may apply to AK and HI, PR, Canada, and the Caribbean. We do not ship Internationally except for the territories mentioned above.

Do I need to be at home for delivery 
If your item is shipping "Free Economy Ground" it will probably be delivered through UPS, DHL, or FEDEX. They will usually leave packages at your home without needing a signature. However If you live in a "high risk" neighborhood (one in which a previous delivery was stolen), They will leave a note on your door telling you that they came by and instructing you on what is needed for them to complete the delivery. If your purchase is a "Free Truck Delivery" item, the freight company will call you once your order reaches your local hub to set up an agreeable delivery date. In all cases of delivery when the package is delivered, it is a good idea to inspect the box for any outside indications that the contents may be damaged. If the outside of the box indicates this; please make the appropriate notation when signing for it. (See What if my order arrives and has been damaged while in transit to me?)

Will the delivery person bring my package inside 
There are three basic levels of delivery service this is determined on an individual product level and is noted on the product page.

• “Free Ground” this is usually UPS, DHL & FEDEX, They will bring your package to your front door.
• “Free Truck Service” will be delivered either curbside or to the door depending on the factory*. It will be up to you to move the item inside. If you're going to an upper floor or don't have muscle power available please let us know, an inside "White Glove" delivery service may be available for an additional fee.
• “Free White Glove Delivery” This service includes delivery usually by a two person crew (limited to 2 flights of stairs), unpacking, removal of debris and up to 15 minutes of light assembly (no use of power tools, and no electrical connections)

*All Howard Miller Grandfather Clocks include indoor delivery

Ship To Address  
You may choose to ship your order to a different address other than your billing address; however, this may result in longer order processing time. We encourage you to ship your order to your billing address. Sales Tax will be automatically charged to all orders being shipped into the state of NY. If you decide to ship your order to an address other than the billing address, we require you to call the customer service number on the back of your credit card after placing your order and instruct your issuing bank/institution to add your shipping address as an authorized "Alternate Shipping Address" on your credit card account. This will only add an extra shipping address to your credit card file. This will not change your billing address. It only takes a few minutes and it will help shorten any delays in verifying and processing your order. Our Credit card fraud protection system will automatically verify that alternate shipping addresses are authorized. Orders that have shipping addresses that are not authorized will not be processed for shipment!

Missing items or damage  
If an item is delivered to you in unacceptable condition, let us know immediately by sending an email to Customer Service at cSupport@ShopSmartFurniture.com or calling us at (800) 504-7769. If the problem can be remedied with replacing a few parts we will assist you by furnishing the customer service number for the appropriate factory who will then send the parts to you. If the item has suffered significant damage, we will have the item picked up and we will send a new unit right away. You will not be charged for a replacement item and it is not your responsibility to file a damage claim with the carrier. Freight damage is not frequently an issue with our shipments. This information is included here in the rare case that you are not totally satisfied with the condition of your delivery. We want you to know you will never be stuck with a damaged or defective item. ShopSmartFurniture.com reserves the right to first replace or repair any damaged or missing pieces prior to exchange. If ShopSmartFurniture.com does arrange for pick up of the item for return, we will send a replacement upon receipt of the original item to us. ShopSmartFurniture.com cannot be held responsible for any damages or missing parts reported after 24 hours.

Returns
Complete details are available on our Returns Policy page.